Shipping & Returns

16 Days Exchange Policy:

Customer satisfaction is our first priority; therefore we will gladly accept exchanges toward equal or greater value items within 16 days of the shipping date only on "Non Special Order" transactions. Items must be returned in their original unworn condition with all original labels and plastics attached. Removing the return label attached to the items will void this exchange policy. If it is determined by Gideon's Fine Jewelry there is any kind of damage such as scratches, marks, blemishes, or alteration of any kind on the item, item box, booklets, and any additions item (promotional gifts) which came along with the purchased item, we will not accept the exchange, in which case the customer will be liable for all shipping and handling fees for returning the item to him/her. We do NOT accept exchanges on any special orders. All special orders are final sale. We will not refund shipping and handling cost. Any credit toward exchange will be for the item sale price less shipping and handling. Please note: return authorization must be obtained for all exchanges.

 

16 Days Return Policy:

We do NOT accept returns on any order unless authorized by Gideon's Fine Jewelry. The return authorization number issued by Gideon's Fine Jewelry will be faxed or emailed to the customer. Gideon's Fine Jewelry will accept authorized returns ONLY within 16 days from the shipping date. Items must be returned in their original unworn condition with all original labels and plastics attached to the item. Removing the return label attached to the items will void this return policy. If it is determined by Gideon's Fine Jewelry that, there is any kind of damage such as scratches, marks, blemishes, or alteration of any kind on the item, item box, booklets, and any additions item (promotional gifts) which came along with the purchased item, we will not accept the return, in which case the customer will be liable for all shipping and handling fees for returning the item to him/her. We do NOT accept returns on any special orders. All special orders are final sale. We will not refund shipping and handling cost. Any credit or refund will be for the item sale price less shipping & handling and a 10% (minimum $50) restocking fee.

 

Return Authorization:

All customers must request for a RA (return authorization) number for any return or exchange through email. Any item returned without an RA number will not be accepted and will be sent back at the buyers' expense. All returned items must be shipped to us via INSURED MAIL along with the provided RA sheet from Gideon's Fine Jewelry. Sender is responsible for fully insuring the package. We are NOT responsible for packages lost damaged in transit.

 

Disputes
Any dispute relating in any way to your visit to our Web site or to products purchased here shall be submitted to confidential arbitration in VAN NUYS, CA USA. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of CALIFORNIA. You consent to exclusive jurisdiction and venue in such courts.

 

Shipping

All items are shipped via insured "signature required " shipping services. There is No Indirect Delivery. We will not be held responsible for any package lost due to a customer having signed a "signature release form," which would authorize the courier to leave the package in front of the door. Gideon's fine Jewelry will not be held liable for late packages due to the carrier's fault or act of nature. If the ordered package does not arrive on the given date, please contact us immediately. Any undelivered items must be reported to us within 48 hours of the promised arrival date.  In the case that a package is refused or deemed undeliverable, and thus returned to us, any charges incurred will be the sole responsibility of purchaser. International packages to certain countries will not be fully insured, please contact us to find out if your country is on the list.